Sales - Membership Administrator
Core
Champion membership administration and retention to keep members engaged, connected, and financially up to date.
Role type
Membership Administrator
Builds
Member management system records, direct debit payment processes, and retention initiatives
Domain
Fitness & Wellness / Membership Services
Required skills
Arrears collection, Member management system data entry, Membership terms and policies knowledge, Cancellation processing, Retention conversations, Financial compliance procedures, Net Promoter Score (NPS) monitoring, Complaint handling
Preferred skills
Call centre experience, Hospitality experience, Retail experience, High profile consumer brand experience
Responsibilities
Ensure accurate member records and data capture in the member management system, Follow up on arrears collections and pending accounts, Respond to queries about membership terms and club rules, Process cancellations and drive recommitment incentives, Handle feedback and complaints effectively, Monitor and report on Net Promoter Scores (NPS)
