Duales Bachelorstudium (m/w/d) – Customer Service Management
Core
Member Manager supporting members through their customer journey, managing membership administration, payments, and retention for a fitness club.
Role type
Customer Service Management (Dual Bachelor Study)
Builds
Member experience and retention programs
Domain
Fitness industry + Customer Service
Required skills
Member relationship management, payment processing, data analysis, CRM usage, retention strategy, administrative management, communication, problem-solving
Preferred skills
Fitness industry knowledge, negotiation skills, empathy, proactive process improvement (via careerplan.io/jobs/2390250-duales-bachelorstudium-mwd-customer-service-management-at-prime-time-fitness-kuprat-manage)
Technologies
CRM systems, digital tools
Responsibilities
Manage member journey from first contact to long-term retention, handle administrative and accounting tasks including contract management and payment processing, monitor payment inflows and resolve disputes, answer customer inquiries via email, phone, and mail, conduct outbound calls for collections and satisfaction surveys, analyze customer satisfaction and retention metrics, collaborate with club management and sales teams.
Seniority
Entry-level (Dual Study Student)
