Associate, Studio Experience
Core
Deliver high-level customer service and operational support for live fitness classes and studio activations, ensuring an optimal member experience from check-in to post-class engagement.
Role type
Associate, Studio Experience (Customer Service & Operations)
Builds
Member class experiences, studio activations, and live production support
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Customer service, hospitality experience, reservation system management, multi-tasking, problem-solving, communication (in-person, email, phone), computer literacy, flexibility
Preferred skills
Interest in health/fitness/sports, event support experience
Technologies
TeamUp, G-Suite, Slack, SMS
Responsibilities
Manage member check-in, waivers, and studio rules; Book, cancel, and reschedule live classes; Manage standby/waitlists to fill spots; Provide studio tours and support audience placement; Prepare swag bags and assist with surprise moments; Handle post-class meet-and-greets and photo uploads; Celebrate member milestones; Perform administrative tasks and studio logs; Support additional activations and corporate bookings.
Seniority
Entry-level, hands-on associate (via careerplan.io/jobs/8238038-associate-studio-experience-at-peloton)