技术运营专家 - 火山引擎
Core
Lead a technical support team to deliver high-quality service to cloud and AI platform customers, utilizing large models and AI agents to proactively manage risks and resolve complex issues.
Role type
Senior Technical Operations Manager (Cloud & AI)
Builds
Intelligent risk control systems,事中 intervention capabilities, diagnostic agents, and optimized support workflows.
Domain
Cloud computing, AI/LLM, Technical Support Operations
Deliverable
production ML models | product features
Required skills
Team leadership, complex issue troubleshooting, risk management, product feedback integration, process optimization, knowledge asset creation, hiring and talent development
Preferred skills
Large model/LLM application (RAG, Agents), AI efficiency tools (Prompt engineering, Skills orchestration), Shell/Python/Golang/C/C++/Java development, deep expertise in compute/network/storage/container/CDN/SMS
Technologies
LLM, RAG, Shell, Python, Golang, C/C++, Java, Kubernetes, CDN, SMS
Responsibilities
Lead team to handle customer technical issues via tickets/online/meetings; Diagnose and resolve complex technical problems; Build intelligent risk control and intervention capabilities; Collect user feedback to drive product optimization; Establish service processes and knowledge assets (FAQ/SOP); Manage team recruitment, onboarding, and training.
