Application Production Support Analyst I
Core
Support the execution of application production support activities, focusing on maintaining application performance, stability, and availability for BBH's assigned applications.
Role type
Application Production Support Analyst
Builds
Maintains stability and availability of financial services applications
Domain
Financial Services / IT Operations
Deliverable
client delivery
Required skills
incident management, problem management, systems monitoring, root cause analysis, ticketing systems, documentation, escalation procedures
Preferred skills
IT Service Management platforms, observation and monitoring tools, ITIL concepts
Responsibilities
Assist in triage and resolution of application incidents, perform routine monitoring of application systems, support root cause analysis efforts, participate in event or incident calls, update tickets and communicate status, maintain documentation for known issues
Seniority
Mid-level, hands-on IC
