Senior Technical Account Manager
Core
Senior customer-facing role driving adoption and long-term value for strategic technology accounts by acting as a trusted technical partner.
Role type
Senior Technical Account Manager
Builds
Customer success plans, executive business reviews, and product roadmap improvements
Domain
Technology / DevSecOps / Application Security
Deliverable
client delivery
Required skills
Strategic account management, technical problem-solving, executive communication, churn risk management, product advocacy, relationship building, business value translation, DevSecOps knowledge, web application security understanding
Preferred skills
Experience with CI/CD environments (GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite), source control (Git, SVN, Perforce), fast-paced technology environment
Technologies
GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite, Git, SVN, Perforce
Responsibilities
Manage portfolio of strategic customers and build relationships with technical stakeholders and executives; Conduct regular customer check-ins to assess adoption and business needs; Develop and execute personalized customer success plans; Partner with Sales to deliver executive business reviews; Collaborate with Technical Support to resolve product issues; Work with Product teams to advocate for roadmap improvements; Represent customer voice internally to shape product capabilities; De-escalate urgent or sensitive customer situations; Identify opportunities for account growth and engagement improvement; Contribute to product documentation and internal processes.
Seniority
Senior, hands-on IC