Senior Customer Success Manager
Core
Senior Customer Success Manager driving revenue growth for an advertising business unit within a social impact tech company.
Role type
Senior IC Customer Success Manager (Account Management)
Builds
Marketing campaigns and placements for partners advertising to low-income consumers via the Propel app
Domain
Social impact technology / Digital advertising / Government benefits
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise customer success or account management, digital marketing (publisher/agency/advertiser), strategic GTM planning, campaign optimization, data analysis, project management
Preferred skills
Experience navigating ambiguity, relationship building, travel for strategic planning
Technologies
Proprietary campaign management systems, data analytics tools
Responsibilities
Manage a portfolio of accounts generating $8-$20M in annual revenue, implement and optimize marketing campaigns, grow portfolio by selling new placements and increasing budgets, partner with product/tech to build scalable tools, serve as strategic partner and SME for customers, own commercial strategy for verticals, share learnings on industry trends
