Associate - IFS - IT Service Group (Yogyakarta Office)
Core
First-line IT support for 3,000+ staff, handling hardware/software troubleshooting, equipment management, and service desk operations.
Role type
Associate IT Support Specialist
Builds
End-to-end technical assistance and smooth IT operations for internal firm services
Domain
Technology / Internal Firm Services
Deliverable
client delivery
Required skills
IT troubleshooting, hardware and software support, IT service management (ServiceNow), equipment management, security protocol adherence, basic hospitality support
Preferred skills
Information systems or computer science background, analytical and logical skills, ability to work under pressure
Technologies
ServiceNow, desktops, laptops, mobile devices
Responsibilities
Act as first point of contact for technical support, diagnose and resolve hardware/software/network issues, log and track service requests, maintain service desk records and equipment handovers, ensure service desk organization and security, provide basic hospitality support
Seniority
Entry-level, fresh graduate friendly
