Assistente de Relacionamento
Core
Call center agent responsible for persuading verified drivers to install brand stickers on their vehicles and ensuring retention during the required period.
Role type
Customer success specialist (telemarketing)
Builds
Brand sticker adoption and retention for delivery drivers
Domain
Logistics / Gig economy
Deliverable
client delivery
Required skills
active telemarketing, objection handling, CRM management, data tracking, goal-oriented sales, multi-lead management
Responsibilities
Make outbound calls to verified drivers to persuade them to install brand stickers, follow up to ensure sticker retention, answer driver questions about sticker campaigns, track call results and conversion metrics, maintain detailed interaction logs in the CRM, collaborate with team leaders to improve adoption strategies, escalate recurring issues with proposed solutions, support offline presence campaigns