Client Services Coordinator
Core
First point of contact for customer enquiries regarding aged care services (residential, retirement villages, home care), managing the admission process, fees, and converting leads into sales.
Role type
Client Services Coordinator (Sales & Customer Support)
Builds
Residential aged care facilities, retirement villages, and home care services
Domain
Aged Care / Social Services
Deliverable
client delivery
Required skills
customer service, sales, relationship building, telephone manner, time management, analytical thinking, knowledge of aged care legislation, knowledge of My Aged Care portal, IT proficiency
Preferred skills
empathy, ability to promote organizational values, ability to navigate difficult conversations, knowledge of Commonwealth care subsidies, knowledge of aged care market
Responsibilities
Answer telephone, email, and website enquiries; qualify and escalate enquiries; monitor referrals in My Aged Care portal; provide information on fees and charges; organize tours and conduct follow-ups; maintain enquiry trackers and referral pathways; assist with residential agreements and admission enquiries; perform ad hoc occupancy and sales tasks.
Seniority
Individual Contributor
