EUC Desk-side Support Eng
Core
Provide end-user computing (EUC) support for laptops, desktops, printers, and mobile devices, ensuring high-level customer service and timely incident resolution.
Role type
EUC Desk-side Support Engineer
Builds
IT support services for customer locations
Domain
IT Service Management / End User Computing
Deliverable
client delivery
Required skills
Microsoft Intune, Windows Active Directory, Office 365, ITSM tools (ServiceNow, BMC Remedy), hardware configuration, printer management, VPN configuration, patch management, IT asset management
Preferred skills
Azure Virtual Desktop, Windows Autopilot, SCCM, Citrix VDI, French or German language skills
Technologies
Microsoft Intune, Windows 10, Office 365, Active Directory, Exchange Server, ServiceNow, BMC Remedy, SCCM, Citrix, macOS, iOS, Android
Responsibilities
Handle IT queries and incidents for customer employees; monitor and manage service delivery; perform initial diagnosis and first-line resolution; coordinate with third-party vendors; manage hardware build, configuration, and software installation; track incidents through ITSM processes; provide status updates to end users.
Seniority
Mid-level, hands-on IC