Customer Experience Representative
Core
Handle customer inquiries across email, chat, phone, and social channels to resolve issues, manage orders, and provide product advice for bedding and restwear.
Role type
Customer Experience Representative (Retail/Support)
Builds
Customer support interactions, order management, and product guidance for Sheet Society and Resting brands.
Domain
Retail / Home Goods / Bedding
Deliverable
client delivery
Required skills
Customer service experience, multi-channel communication, order management, product knowledge, problem-solving, CRM tools proficiency
Preferred skills
Experience with Gorgias, Shopify, Aircall, or Loop, styling advice capability
Technologies
Gorgias, Shopify, Aircall, Loop
Responsibilities
Respond to enquiries via email, live chat, phone, and social; manage orders, invoices, cancellations, refunds, and exchanges; provide product, sizing, and styling advice; process physical returns and click-and-collect orders; liaise with carriers and internal teams; capture feedback to improve processes.
Seniority
Entry-level to Junior
