Support Partner (Case Manager)
Core
Empower older adults to self-manage their aged care services by building trusted relationships, completing assessments, and tailoring support plans.
Role type
Senior Case Manager (Aged Care)
Builds
Personalized support plans and care budgets for Home Care Package customers
Domain
Aged care / Healthtech
Deliverable
client delivery
Required skills
Case management, aged care knowledge, budget management, consultative approach, risk assessment, record keeping
Preferred skills
Google Suite, Salesforce, contact centre platforms
Responsibilities
Manage caseload of Home Care Package customers, guide customers on self-management via the Customer Portal, complete assessments and develop personalized support plans, create and review care budgets, monitor funding usage, handle customer communications, collaborate with clinical and onboarding teams, contribute to quality and safety improvements.
Seniority
Mid-level, hands-on IC
