CRM Platform Lead
Core
Lead the strategy, configuration, and reliability of the Microsoft Dynamics 365 CRM platform for a workers compensation organization.
Role type
Senior IC CRM Platform Lead
Builds
Production CRM platform and model-driven apps for claims management
Domain
Insurance / Workers Compensation / Microsoft Dynamics 365
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft Dynamics 365 CE/CRM, Dataverse, model-driven apps, Power Automate, APIs, environment management, release management, incident resolution, ITIL practices, Microsoft Entra, role-based security
Preferred skills
Data migration, SharePoint, Outlook, reporting, Microsoft or ITIL qualifications
Technologies
Microsoft Dynamics 365, Dataverse, Power Automate, Microsoft Entra, SharePoint, Outlook
Responsibilities
Own the CRM and Dataverse roadmap; lead hands-on configuration and enhancements; manage environments, testing, and controlled releases; coordinate incident, problem, and change management; partner with business teams to prioritize the backlog
Seniority
Senior, hands-on IC
