Customer Support Advisor - Parts & Service
Core
Proactively reach out to customers to offer information on Brandt parts, maintenance, and repair services, assisting them in identifying needs and recommending appropriate service.
Role type
Customer Support Advisor (Parts & Service)
Builds
Brandt parts sales and service appointment scheduling
Domain
Agriculture equipment / Heavy machinery
Deliverable
product features
Required skills
Knowledge of heavy equipment parts and operations, Sales experience, Customer relationship building, Results-driven sales focus, Territory travel capability, Valid driver's license
Preferred skills
Previous sales experience in similar role, Strong organizational skills
Technologies
CRM system
Responsibilities
Conduct outbound calls to offer parts and service information, Meet and exceed sales targets and KPIs, Assist customers in identifying parts and service needs, Provide detailed information on parts pricing and service options, Collaborate with service team to schedule appointments, Maintain accurate records of customer interactions and service history
Seniority
Individual Contributor