IT Workplace Support Officer
Core
Deliver frontline operational support for workplace technology and site-based systems across aged care homes.
Role type
IT Workplace Support Officer (Level 1/2)
Builds
Desktops, laptops, mobile devices, DECT handsets, Nurse Call systems, CCTV platforms, and physical security systems.
Domain
Healthcare / Aged Care / IT Support
Required skills
Desktop and laptop support, mobile device support (iOS/Android), hardware troubleshooting, software troubleshooting, connectivity troubleshooting, DECT system support, Nurse Call system support, CCTV platform support, physical security system monitoring, asset management, IT Service Management processes.
Preferred skills
Microsoft 365 applications, IP-based CCTV platforms (NX Witness), access control concepts, VoIP/SIP/DECT concepts, ticketing systems.
Technologies
Microsoft 365, iOS, Android, NX Witness, DECT, Nurse Call systems, CCTV, VoIP, SIP.
Responsibilities
Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, tablets and peripheral equipment. Troubleshoot hardware, software and connectivity issues. Support DECT handsets, base stations and related infrastructure. Provide frontline support for Nurse Call systems, escalating critical incidents where required. Provide support for CCTV platforms including NX Witness. Assist with CCTV camera troubleshooting, recording verification and user administration. Assist with routine monitoring and issue identification relating to physical security systems. Assist with procurement, deployment, relocation and disposal of technology assets. Log and coordinate service requests with technology vendors. Assist with site visits, maintenance activities and hardware replacements. Follow IT Service Management processes including incident, request, problem and change management. Support new home openings, refurbishments and technology refresh programs. Identify recurring issues and improvement opportunities. Assist with development of support documentation and training materials.
Seniority
Mid-level, hands-on IC
