Customer Success Specialist, Doshii, x15ventures
Core
Support hospitality venues onboarding and operating within Doshii's ecosystem of POS, ordering, delivery, and payment platforms.
Role type
Customer Success Specialist (Level 1 & 2 Support)
Builds
Doshii hospitality technology platform connecting POS, ordering, delivery, and payment systems
Domain
Hospitality technology / Fintech
Deliverable
client delivery
Required skills
troubleshooting connectivity issues, onboarding merchants, mapping menus, coordinating with external technology partners, incident management, functional testing, technical documentation
Preferred skills
Hubspot, hospitality industry knowledge, cross-functional collaboration
Technologies
Hubspot, Doshii platform, POS systems, ordering apps, delivery platforms
Responsibilities
Record and triage support requests via email, phone, and chat; assist with venue onboarding and menu mapping; troubleshoot operational and connectivity issues across integrated partners; resolve Level 1 and Level 2 incidents; update technical documentation and help centre content; perform basic functional testing of platform workflows
Seniority
Individual Contributor, operational support