Technical Account Manager (NV1) - Canberra
Core
Primary point of contact for dedicated accounts, providing technical solutions, managing incidents, and conducting site visits for cybersecurity products.
Role type
Senior Technical Account Manager (Cybersecurity/Networking)
Builds
Customer support resolution, technical documentation, and best practice deployment methodologies.
Domain
Cybersecurity and Data Networking
Deliverable
client delivery
Required skills
TCP/IP, routing and switching, Firewalls, IPSec VPN, RADIUS, LDAP, UTM, Windows/Linux/Unix administration, SQL database, system integration, multi-vendor environment, programming/scripting for automation, data center deployment, wireless access point management
Preferred skills
CCNA, CCNP, CCIE, CISSP certifications
Responsibilities
Reproduce customer environments on lab equipment, follow up with R&D to resolve product issues, track and resolve incident reports, create technical documentation and bulletins, update accounts on new releases, conduct periodic site visits
Seniority
Senior, hands-on IC