ICT Support Helpdesk Engineer
Core
Provide top-notch technical assistance to end-users, troubleshooting hardware and software issues, and contributing to the overall efficiency of the organization's IT infrastructure.
Role type
ICT Support Helpdesk Engineer
Builds
IT support services for end-users
Domain
IT Services / Managed Services
Deliverable
dashboards & analysis
Required skills
Ticket management, Customer service, Troubleshooting, Microsoft 365 (Exchange Online, Teams, Office Applications), Active Directory (User account management, Group policy management, Security)
Responsibilities
Handling and resolving support tickets efficiently, Diagnosing and resolving technical issues, Managing email services and mailbox configurations, Supporting communication and collaboration through Microsoft Teams, Creating, modifying, and deactivating user accounts, Implementing and troubleshooting group policies