Service & Contract Maintenance Coordinator
Core
Coordinate service maintenance schedules and manage customer contracts for vehicle servicing at a truck centre.
Role type
Service & Contract Maintenance Coordinator
Builds
Customized maintenance schedules and service contracts for commercial vehicle customers
Domain
Automotive / Commercial Vehicle Service
Deliverable
product features
Required skills
Schedule planning, customer liaison, invoice query resolution, contract presentation, workshop coordination, upselling
Preferred skills
Automotive industry experience, trade qualifications
Technologies
Computer systems for scheduling and invoicing
Responsibilities
Greet and assist customers to determine needs and vehicle data, Plan and coordinate service maintenance schedules, Liaise with customers regarding invoice queries, Prepare customised maintenance schedules, Present contract options to customers, Communicate repairs with customers