Technical Support Representative, In-Store

Sydney, New South Wales💼 Full-time🗓 2026-09-07 → 2026-09-26

Core

Troubleshoot technical issues, instruct on product functionality, and strategize to maximize merchant ROI for hospitality operators via chat, email, and phone.

Role type

Senior IC technical support representative (B2B SaaS)

Builds

Seamless support experiences for SevenRooms platform users

Domain

Hospitality technology / Customer support

Deliverable

client delivery

Required skills

troubleshooting, product instruction, strategic consulting, documentation, prioritization, internal tool usage, written communication, verbal communication, problem-solving, technical mindset

Preferred skills

Zendesk, Jira, Salesforce, B2B/SaaS experience, hospitality industry knowledge

Responsibilities

Respond to customer inquiries via email and phone, deliver prescriptive setups tailored to client goals, maintain deep knowledge of the SevenRooms platform, record issue resolutions, evaluate support requests by severity, use internal systems to log and track data

Seniority

Mid-level, hands-on IC

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity