Concierge Manager (Wheels Manager)
Core
Lead the day-to-day operations of the Concierge, Wheels, and Welcome teams to deliver exceptional guest experiences and drive loyalty performance.
Role type
Senior IC Concierge Manager
Builds
Guest experiences, loyalty programs, and seamless service journeys for W Hotels guests
Domain
Luxury hospitality
Deliverable
product features
Required skills
Team leadership, guest experience management, operational excellence, talent development, conflict resolution, workforce planning
Preferred skills
Knowledge of luxury hospitality standards, ability to create surprise and delight moments
Responsibilities
Coach and mentor Concierge and Wheels talent, oversee Concierge and Wheels operations, resolve guest concerns with urgency, coordinate guest transportation requirements, ensure vehicle and key security standards, drive guest loyalty and recognition programs
Seniority
Senior, hands-on IC