Associate Principal Technical Support Engineer
Core
Provide Level 4 technical support, debug and troubleshoot break-fix issues, and automate proactive detection/prevention of SLA breaches for Saviynt's AI-powered identity platform.
Role type
Senior IC Associate Principal Technical Support Engineer (Cloud & IAM)
Builds
Saviynt identity security platform serving Fortune 500 and government institutions
Domain
Identity and Access Management (IAM) / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cloud troubleshooting, observability configuration, incident/problem/change management, SQL, scripting (Shell/Python/Groovy), APM/SRE practices, cloud internals (containers/Kubernetes/APIs)
Preferred skills
IAM domain knowledge, IGA platform implementation (Saviynt/Sailpoint), SSL/SSO technologies, Java/J2EE
Technologies
AWS, Azure, Kubernetes, Datadog, Prometheus, Grafana, RunDeck, Freshdesk, SQL, Python, Groovy, Shell, Java
Responsibilities
Identify and resolve break-fix issues, automate proactive detection of SLA breaches, configure observability platforms, provide Level 4 support, manage ITIL processes (Incident/Service Request/Change/Problem), generate health reports, maintain system configurations and documentation, collaborate with DevSecOps teams
Seniority
Senior, hands-on IC
