Technical Support Operations Manager
Core
Build, optimize, and maintain complex systems, automation pipelines, and engineering support workflows for mission-critical AI diagnostic inference pipelines in enterprise healthcare environments.
Role type
Senior IC Technical Support Operations Manager (Team Lead)
Builds
Automated incident response pipelines, LLM-driven triage automation, operational telemetry engines, and diagnostic runbooks for high-throughput AI platforms.
Domain
Healthcare AI / Radiology / SaaS Infrastructure
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Systems architecture, Zendesk, Linear, Monday.com, BetterStack, n8n, Glean, Claude API, L3 technical escalation, root-cause analysis, team leadership, API integration, workflow automation
Preferred skills
Radiology/healthcare tech experience, enterprise customer onboarding, go-live operations
Technologies
Zendesk, Linear, Monday.com, HubSpot, BetterStack, n8n, Glean, Claude API, RESTful APIs, Webhooks
Responsibilities
Architect and maintain end-to-end technical infrastructure stack for support operations; Design and deploy automated incident response pipelines and real-time SLA telemetry engines; Serve as final support escalation tier for high-severity integration failures; Manage and upskill a team of 2–4 Technical Support Engineers; Act as primary technical liaison between Support, Engineering, and Product teams.
Seniority
Senior, hands-on IC with people management
