Client Operations | Onboarding
Core
Own the end-to-end onboarding experience for clients, from contract signing to go-live, ensuring rapid activation and value realization for Tako Payroll.
Role type
Senior Client Operations Manager (Onboarding)
Builds
End-to-end client onboarding processes and playbooks for a unified HR operations platform
Domain
HR Technology (HRTech) / Payroll
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
High autonomy, strong operational mindset, detail-oriented execution, multi-account management, ambiguity tolerance, expectation calibration
Preferred skills
SaaS onboarding or Customer Success experience, HRTech or FinTech background, payroll/DP/systems experience
Technologies
None explicitly stated
Responsibilities
Lead onboarding calls to align scope, schedule, and product configuration; configure product parameters, payroll rules, and integrations; manage timelines, stakeholders, and deliverables; create and refine onboarding playbooks and templates; translate client objectives into clear implementation plans; provide feedback to Product and Engineering based on client interactions
Seniority
Senior, hands-on IC