Customer Activation Manager
Core
Own the 120-day activation window for newly signed accounts, guiding them through onboarding, spend migration, and product adoption to achieve 80%+ onboarded spend penetration and full platform implementation.
Role type
Customer Activation Manager (Sales organization)
Builds
Float financial operating system (corporate cards, expense management, bill payments)
Domain
Fintech / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS implementation, onboarding, customer success, commercial metrics, integrations, payment workflows, APIs, project management
Preferred skills
consumption-based business models, finance or payments, revenue-driven customer success, bilingual (French/English)
Technologies
APIs, payment workflows, integrations
Responsibilities
Lead portfolio of activations from handoff to go-live, drive early ROI and value realization, manage parallel activations with urgency, remove blockers to maintain momentum, improve activation playbook and processes
Seniority
Mid-level, hands-on IC