Service Advisor
Core
Coordinate service operations and deliver exceptional customer support for heavy equipment in mining and construction.
Role type
Service Advisor (Customer Operations)
Builds
Service jobs, invoices, and customer relationships for Caterpillar heavy equipment.
Domain
Mining, Construction, Heavy Equipment
Deliverable
client delivery
Required skills
Customer service, Trade Qualification (Cert III Engineering/Diesel Fitters), Communication, Priority management, Attention to detail, Quotation/Invoicing, Industry knowledge (Mining/Construction), Pressure management
Preferred skills
Experience in frontline service within heavy mining and construction industries
Technologies
Microsoft AX, Asset Tracker, Sales Link
Responsibilities
Build trusted relationships with customers, Ensure accurate invoicing, Coordinate customer requirements, Support business performance, Manage quality and accountability, Prioritise operational demands, Collaborate across teams, Maintain asset records, Monitor work in progress, Utilise business systems, Manage customer contracts, Coordinate external repairs, Maintain customer records, Support accounts management, Escalate commercial risks, Assist with estimates and quotations
Seniority
Individual Contributor