Customer Relations Consultant
Core
Manage customer complaint workflows, resolve disputes, and provide guidance to internal stakeholders to protect company reputation while balancing commercial outcomes.
Role type
Customer Relations Consultant
Builds
Resolved customer disputes and protected brand reputation
Domain
Travel industry
Deliverable
client delivery
Required skills
complaint handling, dispute resolution, negotiation, problem-solving, customer advocacy, stakeholder communication, time management, attention to detail
Preferred skills
retail experience, travel industry experience
Responsibilities
Process online customer queries, achieve personal KPI targets, collaborate with Consumer Risk teams to resolve disputes, adhere to customer relations systems, communicate with Team Leaders and various departments as an advocate
Seniority
Individual Contributor
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