Guest Service Agent: Discovery Resorts - Rottnest Island
Core
Casual Guest Service Agent handling reservations, front desk check-ins/out, and guest inquiries at a luxury tent resort on Rottnest Island.
Role type
Guest Service Agent (Reservations & Front Office)
Builds
Reservation bookings, guest accounts, and resort operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Reservations experience, Front Office experience, RMS/Booking System proficiency, Financial transaction handling, Customer service, Communication, Organization
Preferred skills
Hospitality industry background, Computer proficiency, Flexibility for weekends/holidays
Technologies
RMS, Reservation Booking Systems
Responsibilities
Quoting availability and rates, Processing reservations and payments, Checking guests in and out, Responding to phone and email enquiries, Providing guest information, Selling third-party products
Seniority
Casual, entry-level to mid-level