Andora Host Support Specialist
Core
Frontline support specialist for Andora, a SaaS platform helping short-term rental hosts manage operations and grow revenue.
Role type
B2B SaaS Host Support Specialist (Onboarding & Education)
Builds
Andora software platform for short-term rental hosts
Domain
Short-term rental / Hospitality technology
Deliverable
client delivery
Required skills
B2B SaaS support experience, property management system (PMS) knowledge, host workflow expertise, webinar facilitation, technical troubleshooting, product feedback synthesis
Preferred skills
Experience with Guesty, Lodgify, Hostaway, Airbnb, Vrbo, Stripe, Notion, Slack, Front, HubSpot
Technologies
Andora, Guesty, Lodgify, Hostaway, Airbnb, Vrbo, Stripe, Notion, Slack, Front, HubSpot
Responsibilities
Answer host support questions and troubleshoot platform issues, lead onboarding webinars and create educational content, process host deactivation requests, synthesize feedback to influence product roadmap
Seniority
Mid-level, hands-on IC