15035 - Service Operations Supervisor - AZ, On Site
Core
Manage client relationships, oversee payroll processing, and support tax/reporting processes for HR technology clients.
Role type
Service Operations Supervisor (HR/Payroll)
Builds
Client retention strategies, accurate payroll processing, and seamless service delivery for HR/HCM clients.
Domain
HR Technology / Payroll Services / BPO
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Client relationship management, payroll processing oversight, tax account registration guidance, data analysis for process improvement, team coaching, issue escalation, fee adjustment recommendations, state/federal reporting compliance, Microsoft Office proficiency.
Preferred skills
Retirement plan experience (MEP/PEP), PEO/ASO/HCM multistate experience, HRIS software experience (Prism), supervisory experience, retirement-related credentials (ASPPA, CEBS).
Technologies
Prism HRIS, Microsoft Office (Outlook, Teams, Excel, PowerPoint), Client Space
Responsibilities
Act as primary contact for assigned client groups; coordinate user setup and training for payroll and reporting platforms; facilitate proactive intervention for at-risk clients; manage client accounts and establish strong relationships; act as liaison between clients and internal operations; coordinate and lead client meetings for escalated issues; identify gaps and recommend new products/services; manage and escalate payroll tax notices; ensure timely and accurate payroll processing; review processed payrolls and resolve errors; monitor Payroll Specialists' work; assist in payroll calculations and deductions; process voids and resolve posted errors; facilitate communication regarding Service Associates performance; schedule weekly team huddles; provide backup support for routine payroll processing.
Seniority
Mid-level Supervisor, hands-on IC with team management duties
