Супервайзер команды специалистов дистанционного замещения полевых продаж, Новосибирск
Core
Managing a remote field sales call center team to execute daily/weekly/monthly tasks, control sales plans and service KPIs, and ensure process compliance with standards.
Role type
Senior team supervisor for remote field sales call center
Builds
Sales plans, service KPIs, and operational processes for a B2C sales call center
Domain
B2C sales, call center operations
Required skills
B2C sales experience, team management (10-15+ people), risk assessment, process improvement, quality assurance (call monitoring), cross-functional collaboration, productivity optimization, MS Office proficiency
Preferred skills
Experience in large companies, active sales experience from cold calling to deal closure, initiative, multi-tasking
Technologies
MS Office (Excel, PowerPoint, Outlook)
Responsibilities
Control sales plan execution, monitor service KPIs and working time, evaluate team risks and implement mitigation measures, prepare analytical reports, assess call quality via listening, develop team and processes, interact with cross-functional teams, manage turnover, improve processes for efficiency and cost savings, foster service culture
Seniority
Senior, hands-on IC