Customer Service Advisor
Core
Inbound contact centre role handling customer queries about Salary Packaging and Novated Leasing via phone and digital channels.
Role type
Customer Service Advisor (Call Centre)
Builds
Customer support interactions for Salary Packaging and Novated Leasing services
Domain
Financial Services / Employee Benefits
Deliverable
client delivery
Required skills
Contact centre experience, multi-system usage, documentation maintenance, complaint de-escalation, performance management
Preferred skills
Strong customer-first mentality, sound judgement, resilience in fast-paced environments
Responsibilities
Provide first contact resolution across inbound calls and digital channels, Identify standard enquiries from complex or high-risk matters and escalate where required, Maintain accurate customer records and case notes, Provide clear communication including outcomes and next steps, Handle customer interactions in line with organisational standards including de-escalating complaints