Overnight Customer Care Agent - AmTrav (Remote)
Core
Manage high-priority travel needs and complex logistics for executives and teams during overnight hours via phone, live chat, and email.
Role type
Senior IC customer care agent (travel)
Builds
Flawless travel bookings, modifications, and duty of care solutions for corporate travelers
Domain
Travel technology / SaaS
Required skills
Multichannel support, strategic itinerary management, policy compliance enforcement, VIP concierge service, duty of care monitoring, crisis problem-solving, active listening, professional communication, tech-savviness
Preferred skills
Experience with SaaS platforms, ability to manage multiple tools simultaneously
Responsibilities
Execute bookings and modifications via phone, live chat, and email; Coordinate complex multi-city international trips; Act as gatekeeper for corporate travel policy; Provide white-glove service for C-suite executives; Monitor global events and proactively reroute travelers
Seniority
Mid-level, hands-on IC
