Client Success Specialist - German speaking
Core
Partner with Account Management to ensure clients understand and use WGSN's consumer and design trend forecasting products, driving user engagement and identifying upsell opportunities.
Role type
Client Success Specialist (Account Management Support)
Builds
Client engagement and value realization for consumer and design trend forecasting services
Domain
Consumer insights, fashion, interiors, lifestyle, and design trend forecasting
Deliverable
client delivery
Required skills
Customer success management, commercial mindset, workshop facilitation, account planning, user engagement analysis, product expertise, high-volume communication, Microsoft/Google Suite proficiency
Preferred skills
Salesforce experience, fashion industry background, understanding of product design cycle, retail/lifestyle trends exposure
Technologies
Microsoft Office, Google Suite, Salesforce
Responsibilities
Exceed KPI targets for user engagement, follow customer journey stages (Onboarding, Maintain, Growth, Rescue), arrange and deliver interactive workshops, collaborate on account plans, monitor active user reports, follow up on customer requests
Seniority
Individual Contributor
