People Operations Analyst for Customer Experience (CX)
Core
Build scalable people operations and improve team readiness for Customer Experience (CX) teams to deliver exceptional customer experiences.
Role type
People Operations Analyst
Builds
CX workforce processes, onboarding journeys, and engagement programs
Domain
Fintech / Payment Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
analytical thinking, problem-solving, organizational management, stakeholder management, process improvement, data analysis, automation mindset
Preferred skills
hiring coordination, employee engagement, workforce scheduling, knowledge management
Technologies
Google Workspace, Microsoft Office, Zapier
Responsibilities
Coordinate hiring activities and maintain hiring readiness; manage structured onboarding journeys; support organizational development and knowledge documentation; analyze workforce data to support scheduling and shift arrangements; execute team engagement and culture-building activities; collaborate with stakeholders to resolve operational challenges
Seniority
Mid-level, hands-on IC