Senior Product Manager, Service Enablement
Core
Lead the after-sales software and support tools for Ford Energy's battery energy storage systems, integrating agentic AI to improve service workflows and reduce costs.
Role type
Senior Product Manager (Service Enablement & AI)
Builds
Digital service and support tooling for grid-scale and commercial DC battery energy storage systems
Domain
Energy storage / Industrial hardware / AI
Deliverable
production ML models
Required skills
Product management, Agentic AI, Service operations, Data analysis, Cross-functional leadership, Customer discovery, Roadmap planning, AI governance, Telemetry integration, Business case development
Preferred skills
After-sales service domain, Salesforce Service Cloud, Energy storage systems, LLM-based systems, MBA
Technologies
Agentic AI, LLMs, Service CRM, Salesforce Service Cloud
Responsibilities
Define roadmap for digital service tools, lead agentic AI deployment in service workflows, analyze service case data to identify friction points, orchestrate cross-functional delivery, implement AI-powered feedback loops, synthesize insights for executive leadership, track input/output metrics for business impact
Seniority
Senior, hands-on IC
