Membership Manager | Camberwell
Core
Lead a team of Member Support Consultants to drive membership growth, manage daily club operations, and ensure exceptional member experiences from onboarding to retention.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership growth and retention for a premium fitness club
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Team leadership and mentoring, sales target achievement, customer journey management, sales techniques (up-selling/cross-selling), roster management, business computer systems
Preferred skills
Customer retention strategy expertise, coaching ability
Technologies
Business computer systems
Responsibilities
Manage daily workflow of the Member Support Consultant team, achieve individual and team sales targets, create structures for team performance criteria, assist in delivering sales training, manage member retention and growth budgets, respond to member enquiries within 24 hours, support development of growth initiatives and staff rosters
Seniority
Senior, hands-on IC with team leadership