Assistant General Manager
Core
Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and serve as the hub for information for members, guests, and staff.
Role type
Assistant General Manager (Sales & Operations)
Builds
Club memberships, individual memberships, fitness services, products, and programs
Domain
Fitness / Health & Wellness
Deliverable
product features
Required skills
Sales, team leadership, customer service, billing process oversight, facility maintenance supervision, health and safety compliance, conflict resolution, emergency communication
Preferred skills
Fitness industry experience
Technologies
MS Office
Responsibilities
Ensure sales targets are met by leading the team and driving sales initiatives; Focus on selling club memberships, individual memberships, fitness services, products, and programs; Oversee billing processes and monitor the sales process; Supervise maintenance and cleanliness of the facility; Ensure compliance with health and safety regulations; Address member concerns and resolve issues promptly; Communicate calmly and clearly during emergencies.