Werkstudent Customer Support (m/w/d) – E-Commerce, Automotive, Startup, remote
Hybrid
Core
Central hub between end customers, the team, logistics partner, and suppliers, managing cases via email and phone while optimizing support processes.
Role type
Student Customer Support Specialist
Builds
E-Commerce infrastructure for industrial partners in the Automotive Aftermarket
Domain
E-Commerce, Automotive Aftermarket
Required skills
Case management, cross-functional coordination, process optimization, knowledge base maintenance, error analysis
Preferred skills
Zendesk experience, automotive knowledge, prior customer support experience
Technologies
Zendesk
Responsibilities
Manage customer cases via email and phone, coordinate communication with logistics and suppliers, identify errors and maintain knowledge base, optimize workflows
Seniority
Student, part-time (20 hours/week)