Customer Care Consultant - Carole Park, QLD
Core
Handle customer enquiries across sales, service, and backorders while identifying solutions and sales opportunities to ensure first-call resolution.
Role type
Customer Care Consultant (Export Team)
Builds
Exceptional service experience and customer relationships for the Export Team
Domain
Industrial supply/trade
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, commercial acumen, cross-selling, process improvement
Preferred skills
Industrial supply/trade knowledge, computer literacy (Windows, telephony systems)
Responsibilities
Handle customer enquiries, build relationships with customers and internal teams, identify customer needs, recommend product and service solutions, proactively identify cross-selling opportunities, collaborate with Sales/Warehouse/Purchasing, look for process improvements
