Field Service Support Representative (maternity cover)
Core
Provide administrative support to Field Sales and Field Service teams, managing maintenance service administration, dispatching, warranty, and product problem resolution via phone, email, or web.
Role type
Field Service Support Representative
Builds
Administrative support for field service operations and sales targets
Domain
Industrial energy management (electrical, hydraulic, mechanical)
Deliverable
dashboards & analysis
Required skills
Customer service experience, database management, CRM proficiency, analytical skills, creative problem solving, conflict resolution, communication
Preferred skills
Knowledge of electrical/IT/telecommunication business, SAP/Oracle/Salesforce experience, European language skills
Responsibilities
Administer service maintenance tasks using databases and applications, meet administrative requirements for field service and sales teams, proactively solve customer needs and non-standard queries, cooperate with service sales and technical support teams, detect and escalate data errors, participate in team projects and events