Apprentice. IT. Development Program

Pune, Maharashtra, IND, 411014Full-time2026-10-22 → 2026-11-10

Core

Monitoring, triaging, assigning, and resolving end-user computing incidents across virtual desktop environments to maintain stability and improve user experience.

Role type

End User Compute Operations Engineer (Incident Management)

Builds

Stable virtual desktop environments (AVDI, Citrix, Windows 365)

Domain

IT Operations / Virtual Desktop Infrastructure

Required skills

Incident Management, Service Desk Operations, Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD), Citrix Administration, Windows 365, Problem Management, Major Incident Communications, Technical Troubleshooting

Responsibilities

Monitor and manage incident ticket queues, perform initial triage of tickets, resolve low-effort incidents (VDI restarts, session resets, connectivity), investigate and resolve incidents related to AVDI, Citrix, and Windows 365, document troubleshooting activities, escalate complex issues.

About Eaton

Eaton is a power management company made up of over 92,000 employees, doing business in more than 175 countries. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.