Technical Support Engineer
Core
Provide advanced remote and on-site technical support for Power Quality solutions, with a strong focus on UPS systems, serving customers and Authorized Service Partners across France and French-speaking Africa.
Role type
Technical Support Engineer (Power Quality/UPS)
Builds
Reliable operation of customer installations and service network performance
Domain
Electrical industry, Power Quality, UPS systems
Required skills
UPS systems expertise, batteries knowledge, power electronics knowledge, electrical distribution systems knowledge, root cause analysis, technical training delivery, partner management, on-site troubleshooting
Preferred skills
Commissioning experience, field service experience, engineering background
Technologies
UPS systems, batteries, power electronics, electrical distribution systems
Responsibilities
Diagnose complex issues related to UPS systems and Power Quality solutions, support field teams during commissioning and maintenance, analyze technical data and event logs to identify root causes, deliver technical training sessions to partners and customers, manage partner quotations and orders, participate in technical audits and corrective action plans, provide on-site technical assistance for critical cases
Seniority
Mid-level, hands-on IC
