Technical Customer Support
Core
On-site technical support, fault diagnosis, maintenance, installation, and commissioning of Qualitrol monitoring and protection devices for electrical assets in the Chinese market.
Role type
Senior IC technical support engineer (field service)
Builds
Monitoring and protection devices for high-value electrical assets (power generation, transmission, distribution)
Domain
Industrial automation / Power systems / Electrical engineering
Deliverable
physical/clinical work
Required skills
Fault diagnosis, maintenance, installation, commissioning, reading electrical schematics, transformer monitoring systems, industrial instrumentation
Preferred skills
Cross-border company experience, technical sales potential, application engineering potential
Technologies
Transformer monitoring systems, industrial instruments, electrical schematics
Responsibilities
Perform on-site installation, debugging, fault diagnosis, and maintenance; Analyze and resolve customer technical issues; Provide product training and technical seminars; Support sales teams with technical demonstrations and solution presentations; Collect field feedback to support product improvement.
Seniority
Mid-Senior, hands-on IC