Staff Quality Engineer, Customer Quality
Core
Establish close relationships with data center customers, lead quality communications, drive internal resolutions for reported problems, and act as the voice of the customer to internal teams.
Role type
Staff Quality Engineer (Customer Quality)
Builds
Quality resolutions and customer satisfaction for data center hardware products
Domain
Hardware Engineering / Data Center
Deliverable
client delivery
Required skills
Hardware engineering, customer communications, technical leadership, supplier issue resolution, cross-functional coordination, root cause analysis, risk assessment, corrective and preventative action planning
Preferred skills
Master's degree in CS/EE, 8+ years hardware experience, 4+ years technical customer communications, 2+ years supplier issue resolution, 2+ years technical leadership
Technologies
Hardware systems, quality metrics tools
Responsibilities
Lead conference calls and face-to-face meetings with customers regarding quality issues; track and report customer quality metrics; coordinate and participate in customer audits; assimilate technical details to provide direction to working teams and formulate responses; interface with customers, integrators, and partners onsite to support problem solving; craft customer presentations covering containment, root cause, risk assessments, and recovery plans; work cross-functionally to assess product risk and drive continuous improvement.
Seniority
Staff, independent contributor with supervision of others
