Senior Customer Services Representative
Core
Managing a portfolio of business customers for aerospace fuel systems, acting as the primary interface to ensure order delivery and exceed expectations.
Role type
Senior Customer Services Representative (Account Management)
Builds
Integrated fuel systems for fixed and rotary-wing aircraft
Domain
Aerospace manufacturing
Deliverable
client delivery
Required skills
Customer relationship management, Order book management, Supply chain coordination, Contract review, ERP systems (MFGPro), Export compliance (ITAR), Forecasting
Preferred skills
Aftermarket/Repair business principles, SIOP process, Negotiation, Project management, Aerospace product knowledge
Responsibilities
Lead regular customer business reviews and conference calls, Manage order arrears and drive burndown plans with supply chain, Produce and communicate customer performance metrics, Process quotations and resolve invoice disputes, Apply for export licenses and ensure ITAR compliance, Support contract pricing and delivery negotiations