Technical Customer Service Supervisor
Core
Lead a team of technical customer service specialists and act as a key technical expert for Eaton's CEAG hazardous area power distribution solutions in the Nordic region.
Role type
Senior IC technical customer service supervisor
Builds
Technical support, quotations, and project orders for hazardous area (Ex) power distribution systems
Domain
Industrial electrical equipment / Oil & gas / Offshore
Deliverable
client delivery
Required skills
Electrical engineering knowledge, hazardous area (Ex) equipment expertise, team leadership, technical project coordination, quotation preparation, SAP/CRM proficiency
Preferred skills
Oil & gas/offshore sector experience, Norwegian language skills, people leadership background
Technologies
SAP, CRM systems, Microsoft Office
Responsibilities
Lead and coach a team of three Technical Customer Service Specialists; Manage and support technical and project inquiries for CEAG Ex power distribution systems; Specify and prepare quotations for hazardous area distribution panels; Provide technical support to customers and sales teams in oil & gas, offshore, and industrial sectors; Ensure enquiries, quotations, and orders are processed in accordance with Eaton policies.