Senior Software & Connectivity Support Engineer (German Speaker)

Casablanca, MAR, 20390Full-time2026-06-12 → 2026-11-10

Core

Provide advanced technical support and troubleshooting for software and connectivity issues for Eaton's Electrical division devices, acting as a primary escalation point for L3+ cases.

Role type

Senior Software & Connectivity Support Engineer

Builds

Remote Monitoring Software solutions and electrical product support services

Domain

Industrial automation / Electrical engineering / Software support

Deliverable

client delivery

Required skills

Software technical support, Network protocols, Electrical product knowledge, Virtualization, Case management tools, Remote meeting facilitation, License administration, Knowledge sharing

Preferred skills

VMware, Linux, Engineering or Computer Science degree

Responsibilities

Resolve non-standard customer software requests via phone/email/webchat, Assist with L3+ technical support cases, Manage software license deployment for supported regions, Schedule remote customer meetings for complex issues, Contribute to knowledge sharing sessions and CI initiatives, Lead best practice adaptation within the team

About Eaton

Eaton is a power management company made up of over 92,000 employees, doing business in more than 175 countries. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.