Tech Support (Fluent in German) (Position located in Berlin, Germany)
Core
First line of contact for customer support, resolving product-related issues and inquiries for KnowBe4's digital workforce security platform.
Role type
Core Support Technician
Builds
Customer support operations and product feedback loops
Domain
IT Security / Cybersecurity
Deliverable
client delivery
Required skills
Technical troubleshooting, IT security concepts, firewall and email protocols, ticket management, customer communication, product configuration
Preferred skills
Time management, technical analysis, webinars delivery
Technologies
KnowBe4 Platform, ticketing systems
Responsibilities
Assist in implementation and configuration of KnowBe4 products, collaborate with Product team for feedback, communicate with customers to define issues, work with CSM team to resolve issues, investigate and document technical issues, manage ticketing queue, conduct technical walkthroughs and webinars, answer incoming calls from Technical Coordinators
Seniority
Junior, hands-on IC
